Frequently Asked Questions

Every other fountain on the market recirculates the same water through a submerged pump 24/7. That pump builds biofilm (the slimy gunk) within days, contaminates the water your cat drinks, and is the #1 cause of fountain failure. PureStream's dual-chamber design dispenses fresh water from a sealed tank - the pump never touches dirty water. No biofilm. No constant noise. No filters.

No. PureStream doesn't use filters - ever. Owners of filter-based fountains spend $60–$120/year on replacements. With PureStream, that's $0. The dual-chamber design keeps water clean without needing one.

Silent. Most fountains run a pump 24/7 - that's the constant hum that drives owners (and cats) crazy. PureStream only activates briefly to dispense water, then goes back to zero noise. No background hum, ever.

Yes. Activated carbon filters don't reduce bacterial load - bacteria colonise the carbon itself (Fiore & Babineau, 1977, Applied and Environmental Microbiology). The filter in a traditional fountain is a recurring revenue mechanism, not a hygiene mechanism. Multiple cat owners have noticed their fountains got cleaner after they stopped using the filter. Clean tank → drinking tray → wastewater tank. Water flows one way and never loops back, so there's nothing to filter and nothing to recirculate. No chemical filters, no carbon, nothing to subscribe to.

Yes. The drinking tray - the only surface your cat's whiskers and chin touch - is 304 food-grade stainless steel. The reservoir is BPA-free plastic and stays sealed: water only meets the tray when dispensed. No plastic taint, no chin acne risk.

No cord. Up to 45 days on a charge in sensor mode, 2–4 weeks in scheduled mode. Battery pops out for charging - you never move the fountain. Put PureStream anywhere: no outlet, no ugly cord, no placement compromises.

Yes - but most multi-cat owners do better with two. Cats drink more when there's a fountain on each level of the house, and some cats simply don't like sharing a water source. One PureStream handles 1–2 cats easily (2.6L sealed reservoir, refill every 4–7 days). For 3+ cats, or homes with cats on different floors, we recommend two - one upstairs, one downstairs.

Most cats start within 24–48 hours. Place PureStream next to their current bowl for 3 days, then remove the old one. If your cat doesn't take to it, you're covered by our 30-day money-back guarantee - send it back, full refund.

Every 10–13 days for one cat. Every 4–7 days for multi-cat households. (Compare that to daily top-ups with most recirculating fountains.)

Once a week. Under 5 minutes. Wipe the stainless steel drinking tray, empty the waste tank, done. No pump to disassemble, no filter to swap, no biofilm to scrub.

30-day money-back guarantee. If your cat doesn't take to PureStream - or you're unhappy for any reason - send it back for a full refund, no questions. Plus a 1 year warranty on the fountain itself. We engineered out the #1 cause of fountain failure (a pump submerged in recirculating water), and we stand behind it.

Previous fountain refusal is usually about noise, plastic smell, or a bad first experience. AquaOne runs below 25 decibels and the drinking surface is stainless steel - no plastic smell, no loud pump. Give her a week with the old bowl still available nearby. Most cats come around.

Our pump sits in clean source water only - away from the hair, saliva, and biofilm that destroy traditional pumps. That's why it lasts. We back it with a 1-year warranty. Add Lifetime Care+ at the price step for full pump-replacement coverage, no questions asked, for the life of the fountain.

The sealed 2.6L clean tank lasts 3–9 days unattended. The 5000 mAh battery runs up to 15 days per charge. The auto-drain and auto-refill cycle runs on schedule whether you're home or not. The motor-seized-while-on-vacation problem is mechanically eliminated - the sealed tank protects the pump from running dry.