Track Your Order

PureStream Need help?

Your AquaOne is on the way

Fresh water is getting closer.

Track your PureStream order below and see exactly where your AquaOne is on its journey to you.

Illustration of three cats around a PureStream AquaOne fountain: a calico happily drinking from the stainless steel tray, an orange tabby peeking over the control panel, and a grey tuxedo cat curled up beside it.

While your AquaOne is on the way…

A few things that help cats settle in with their new fountain.

  • Find its spot

    Put AquaOne somewhere calm your cat already spends time, away from food and the litter box.

  • Give them a little time

    Some cats investigate right away. Others take a few days, and some need up to 3 weeks to fully adopt a new fountain.

    That's completely normal

  • Start with 6 hours

    When it arrives, the 6-hour refresh setting is a good place to start while your cat gets used to it.

Questions along the way?

Real humans are here to help.

Contact PureStream help@trypurestream.com